PictureMe customers want refund or pictures

JACKSONVILLE, Fla. -- Clarissa Griffin wanted to celebrate six-month-old Suri and took her to PictureMe, a portrait studio inside many Walmart stores.

"I went to take her picture two days before Easter," she said, "I had never had her pictures taken."

Griffin said the studio sold her a package deal for $139.09.

"They took a total of 32 pictures. They did the Easter background and they did the Spring background," said Griffin.

It was March 29. Griffin was given copyright proofs on a disc and was told to pick up her pictures in two weeks. When she showed up the PictureMe studio was closed -- permanently.

"I thought they were closed for lunch," said Griffin.

It is not just Griffin who did not get her pictures. The On Your Side team has received emails from a number of viewers saying they did not get pictures from PictureMe.

Lost USPS package baffles Jacksonville resident

JACKSONVILLE, Fla. -- Wynoma is wondering where her package is.

She tells First Coast News that she mailed it from the Murray Hill post office on March 26th but it never got to its destination.

First Coast News called the United States Postal Service's Murray Hill branch and were told Wynoma's package was supposed to arrive at Jacksonville's Northside on March 28th. First Coast News was told the package was scanned to go to their sorting facility. FCN called that facility and was told it hadn't gotten there yet. USPS spokesperson, Stephen Seewoester said.

"The Postal Service apologizes that the customer's package has not yet arrived."

Seewoester added "Our Consumer Affairs office will contact the customer for more information about the package and continue the search."

Residents blame JEA power lines for fire

JACKSONVILLE, Fla. -- Earlier this year, a two-alarm fire spread from a field under JEA's high power lines near Crystal Springs to several homes nearby, causing damage.

Tina Parrish said her teenage son grabbed a garden hose and started spraying the fence.

"If he did not do that, it would have been worse," said Parrish, "Our deck and home would have been on fire."

The fire destroyed several fences adjacent to the power line system.

Phil Brown said his daughter Jennifer recently spent $3,000 for a vinyl fence and now it is a total loss.

"Their power line caused the spark," said Brown, "The spark caused the and fire and all this damage."

JEA said it is not negligent, and that does not bode well with Brown.

"I don't know if they're negligent," he said, "All I know is they had a fire and they should make it right."

Retired cop gets involved in catching speeders

JACKSONVILLE, Fla. -- Old habits are dying hard for a retired cop in West Jacksonville.

Michael Liptrap has 20 years of experience as both a state and military police officer. He retired in Jacksonville in the Ortega area.

One of his areas of specialty while he was on the job was traffic enforcement.

Liptrap wrote First Coast News concerned about a traffic issue in his neighborhood, specifically involving Seaboard Ave.

Allied Veterans customer glad to see state crackdown

JACKSONVILLE, Fla. -- Peggy Johnson, self-employed, was a regular at the Allied Veterans internet cafes.

"The most I have ever won is $600 about two months ago," said Johnson. "Ask me how much I have lost."

Johnson said it was called a sweepstakes cafe, but there is no doubt what it was.

"It is gambling, money for money," said Johnson, "You have to place cash on the card and that's what you get back."

Johnson said sometimes she would play the machines from when the doors of the business opened until they were closed. She said and there were consequences.

"It causes problems with your family, all your loved ones, everybody," she said. "It just destroys your life because you are constantly looking for that big hit."

Looking for the big hit she said cost her at least $50,000 over six years.

Stolen identity, a Baker County man wants his good name back

MACCLENNY, Fla. -- Meet Chris Milton, the real Chris Milton who lives hundreds of miles from Upstate New York.

"I have never been to New York," said Milton. 

Milton grew up and lives in Baker County; he has been a few places, Buffalo, New York is not one of them, but his name surfaced there.

"It is not a good feeling," said Milton," you try to live a good life and abide by the law, now I have a criminal record."

In November 2012, his wife's purse was stolen while in Baker County, they reported it to the Sheriff's Office; In December he received collection notices from a hospital in Buffalo, New York for $18,000.

"That kind of send up a red flag," said Milton, a big red flag.

Then Milton discovered that the Buffalo police had arrested the person using his name on drug charges.

"I never had a speeding ticket, citation or anything," said Milton.

Stormy weather is time for an insurance checkup

JACKSONVILLE, Fla. -- It only takes a few seconds for your home to become the target of a fallen tree. If you've never experienced it, the destruction can be devastating.

"I've only seen hail twice in my life," said Charmin Williams.

If it is not wind damage it could be hail damage. Williams' Baldwin home was pelted by hail. 

"It was pretty solid," she said. "Marble size, but no damage."

Storm damage can also result from rising water; so much rain it floods your home.

Having insurance will give you protection and help restore your loss, but make sure it is the right coverage or you will hear those famous words, "that's not covered."

Here's what you need to know:

-Damage from rising water is covered by a flood insurance policy, not a standard insurance plan.