JACKSONVILLE, Fla. -- Clarissa Griffin wanted to celebrate six-month-old Suri and took her to PictureMe, a portrait studio inside many Walmart stores.
"I went to take her picture two days before Easter," she said, "I had never had her pictures taken."
Griffin said the studio sold her a package deal for $139.09.
"They took a total of 32 pictures. They did the Easter background and they did the Spring background," said Griffin.
It was March 29. Griffin was given copyright proofs on a disc and was told to pick up her pictures in two weeks. When she showed up the PictureMe studio was closed -- permanently.
"I thought they were closed for lunch," said Griffin.
It is not just Griffin who did not get her pictures. The On Your Side team has received emails from a number of viewers saying they did not get pictures from PictureMe.