JACKSONVILLE, Fla. -- Married 53 years, it is hard for Julia Bolena to forget her husband and what he brought to their marriage.
Sixteen months ago, her husband died of cancer and Bolena said she has been trying to close a chapter with the bank ever since.
"I just know there's some way they can resolve it if they want," she said.
Her husband had two accounts, a checking and a small savings. The bank gave her access to the checking, but when it came to the savings, access denied.
"He failed to put that particular account in trust to me," said Bolena, "I am sure it was an oversight, being the other account was in trust to me. I'm sure he assumed they all went together."
Her name was on the checking, but not on the savings. It's only $273, but Bolena said it is money she can use.
"I'm on a very fixed income and that will pay a couple of light bills. It is not much money," she said.