News

Upset about JEA residential deposit amount

JACKSONVILLE, Fla. -- In Murray Hill, Evelyn is upset about what she says is a residential deposit increase of $225 on her JEA account.

FCN called JEA and spokesperson, Gerri Boyce, said Evelyn's deposit was increased and appropriately assessed because of previous infractions which lowered her internal JEA credit score.

When a JEA credit score is below 800, the company reviews the account to see if the deposit can cover twice the average bill.

Boyce said the infractions will expire in December and if no more happens she'll be credited her deposit in January 2014.

Learn more about JEA's tools to help you by clicking here.

 

 

 

Playground near unsecured retention pond

JACKSONVILLE, Fla. -- Jasmine Valentin lives near Ken Road and 103rd street, close enough to realize that a playground feet from a retention pond is an accident waiting to happen.

"I've been complaining to the people around the neighborhood," said Valentin, "how can you have a retention pond next to the park with no fence."

Valentin has no children, but her maternal instincts are screaming at what she sees.

"It is crazy, it is irresponsible," she said. 

The pond is near McGirts Village, an uncompleted townhome community, that sits between busy its between busy 103rd and quiet Firetower streets; the playground sits less than than 50 feet from the retention pond.

"I've seen the results of this when nobody is paying attention to things like this," said Karen Ketchie.

Ketchie is a parent, a disaster management consultant, and an emergency room nurse.

Real ways to help you find a job and other resources

JACKSONVILLE, Fla. -- Shawntray from the Westside asked the On Your Side team a question.

He said he recently lost his job as a security guard because he was sick and can't find work. Shawntray said he lost his home and he's afraid he'll lose his car. He wants help.

Shawntray, here is what you do:

1) Get your hands on a phone in the area of Northeast Florida and dial the United Way's 211. It is a referral source that will refer you to places for emergency financial assistance, food, shelter and clothing and a lot of other service.

2) Call the company that you make car payments and explain your situation. Ask if some payments can be deferred.

3) Go to a place like WorkSource Florida. They have offices across the region They will help you or anyone looking for work Find a job. Call 904-356-JOBS for more information.

Foreclosure help still available in Jacksonville

JACKSONVILLE, Fla. -- Letitia Early, 51, lost her job in January 2008 and her ability to pay the mortgage on her home. But Early said she never lost her hope.

"I limped along and used my savings," she said, "Everything I had to make my payments."

She was doing everything to save the home she called her forever home.

"This was going to be my forever home for my disabled son and I," she said.

She was determined, but was struggling, and turned to the Making Home Affordable program for help. But the federal mortgage modification program application must still be approved by the bank and that was a problem.

"In November 2010, I actually received a rejection letter from Bank of America saying 'you did not qualify,'" said Early, "after I had provided all the information they wanted for two years."

Hole in roof reveals hole in insurance coverage

JACKSONVILLE, Fla. -- Florida is number two when it comes to mortgage foreclosures, mortgage fraud probably ranks as high. 

Rosemary Toliver completed a mortgage modification in 2010 and was convinced she had crossed every 'T' and dotted every 'I.'  But a hole in her roof revealed that there's a hole in her loan modification plan.

"I don't have any insurance on the house," said Toliver.

The loan modification is with Walkhampton Capital Corporation, a Canadian investment company. And her documents show that she was paying for 'forced place hazard insurance.'

"I've been paying in my mortgage this insurance coverage," Toliver said.

Every month Toliver's paid $53 for insurance to cover damage to the building, but not her personal items.

"It is crazy, it is really crazy and I'm getting nowhere," said Toliver.

On Your Side: Checking an Officer's identification

CLAY COUNTY, Fla. -- First Coast News got an email from Joyce who said someone disguised as a police officer came to her door, demanding $6,000. She was afraid and eventually gave it to the man.

Captain Joe Bucci, with the Clay County Sheriff's Office, gave tangible information on how you can confirm whether or not someone that comes to your door is an Official Law Enforcement Officer.

According to Bucci:

1) Ask to see a badge and department identification. It'll have a photo with it.

2) Call the dispatch center when the person gives you a badge number to confirm who they are.

3) Ask for a supervisor with dispatch to triple check.

4) When in doubt, if you're not sure, take their information and confirm it inside your home while they wait outside.

 

 

 

 

 

 

 

New Valve Replacement Therapy Offers Alternative to Open Heart Surgery

JACKSONVILLE, FLA - A revolutionary new heart treatment is offering new hope to patients considered ineligible for open heart surgery or at great risk of suffering serious surgical complications.

Known as Transcatheter Aortic Valve Replacement (TAVR), the minimally invasive procedure is now being used to treat patients suffering from severe aortic valve stenosis. One of the most common valve disease disorders, aortic stenosis typically results from aging, as calcium or scarring narrows and hardens the heart’s aortic valve. As blood flow through the valve becomes constricted, individuals may experience chest pain, shortness of breath, fainting and palpitations. For those with severe aortic stenosis, the condition can lead to congestive heart failure and even death.