Phishing Scam Targets Credit Union Members | Crime

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Phishing Scam Targets Credit Union Members
Crime

JACKSONVILLE, Fla. -- Kimberly Medrano does international business on her computer so it is not unusual for the bank to call and verify her card transactions, but Medrano said the call she received Wednesday was different.

"It was automated," she said.

The recorded message requested her bank information, all 16 digits of her account in an apparent phishing scheme to steal personal information from her. And she was not alone.

"The only thing unusual is they did not say they were VyStar, it only said it's your bank," said Medrano.

Medrano called her credit union to verify the call and discovered she was not the only one receiving the automated messages.

"They said they had a very large influx of calls concerning this matter," she added.

On Wednesday, the VyStar call center received 25 calls regarding the phishing phone message asking for account information. Chief Operations Officer Richard Alfirevic said when VyStar checked with other credit unions, VyStar was not alone.

"We found there are several credit unions that have had similar calls from some of their members," he said.

Alfirevic said it is clearly a phishing scam. He said financial institutions will not call members for account information.

"We don't know who is behind it, but it is a phishing scheme trying to get information from the consumer," said Alfirevic.

VyStar is warning its members to beware of the automated messages and not to respond. Last July, the institution issued a similar alert.

Medrano is glad her gut instinct told her to check with her financial institution first. "Just listen to your gut and if anyone ask for info don't do it, for it can cost you," said Medrano.

Some red flags that it is a phishing scam:

  • The call is automated.
  • It never identifies your bank or it uses the name of a financial institution you are not affiliated with.
  • Do not respond.
  • Remember, a financial institution will never call to solicit your information; if you are a customer they already have it.

 

 

             

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